Жанр «Клиентский сервис»

В данном разделе 22 электронные книги, которые можно купить, скачать или читать онлайн.
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1659.35 ₽
Обложка «Take Their Breath Away. How Imaginative Service Creates Devoted Customers»

Take Their Breath Away. How Imaginative Service Creates Devoted Customers
Chip Bell

Praise for Take Their Breath Away «Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring.» —Seth Godin, author of Purple Cow and Tribes «Take Their Breath Away shows how legendary customer service delivery can win and keep devoted [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

2124.91 ₽
Обложка «Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!»

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!
Lior Arussy

"I’ve always said that education without execution is just entertainment – and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus strategy and you need knowledge and process to do it well. Read this book and learn."–Tim Sanders, Author of «Love is The Killer App» «Lior brings original thought to the world of [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

1858.88 ₽
Обложка «What's the Secret?. To Providing a World-Class Customer Experience»

What's the Secret?. To Providing a World-Class Customer Experience
John R. DiJulius

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

1991.89 ₽
Обложка «Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship»

Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship
Frederick Newell

CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not getting the return they expected. Is it possible to make customers happy and, at the same time, improve ROI? Is there a practical, affordable way to get customers to say what they really want? In Why CRM Doesn't Work, leading international marketing consultant Frederick [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

2261.24 ₽
Обложка «It's All About Service. How to Lead Your People to Care for Your Customers»

It's All About Service. How to Lead Your People to Care for Your Customers
Ray Pelletier

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

2324.43 ₽
Обложка «Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation»

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation
Anders Gustafsson

Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. This practical resource for executives, general managers, and managers in marketing, operations, and [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

2394.26 ₽
Обложка «Indispensable. How To Become The Company That Your Customers Can't Live Without»

Indispensable. How To Become The Company That Your Customers Can't Live Without
Joe Calloway

A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance. Renowned business consultant Joe Calloway looks at how real companies have [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

1659.35 ₽
Обложка «Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World»

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World
Jill Griffin

Praise for Taming the Search-and-Switch Customer «What an excellent wake-up call! Your company's most valuable asset—your loyal customers—have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

994.28 ₽
Обложка «Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience»

Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience
Karl Weber

Praise for Chocolates on the Pillow Aren't Enough «Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

1662.01 ₽
Обложка «Call Centers For Dummies»

Call Centers For Dummies
Real Bergevin

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

1326.82 ₽
Обложка «How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times»

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times
Jeffrey Fox

From best-selling author Jeffrey J. Fox, how the savvy see opportunity – and capitalize on it Economic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share. In this eminently readable, practical resource for business [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

1659.35 ₽
Обложка «Unleashing Excellence. The Complete Guide to Ultimate Customer Service»

Unleashing Excellence. The Complete Guide to Ultimate Customer Service
Dennis Snow

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

1858.88 ₽
Обложка «Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships»

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships
Katie Paine

In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are «fuzzy and intangible,» they can be measured and managed-with powerful results. Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

1659.35 ₽
Обложка «The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!»

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!
Marsha Collier

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами

2656.96 ₽
Обложка «The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice»

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice
Rohit Verma

This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on [...]

Тип: PDF-книга
Жанр: зарубежная деловая литература, клиентский сервис, работа с клиентами